Technical Support for Licensed Users
If you have a valid HydroGeoSphere license you are eligible for unlimited technical support from our team. Whether you're getting started or working through advanced modelling challenges, we're here to help. Standard technical support topics include basic assistance with feature implementation, troubleshooting of errors and bugs, and access to our monthly software updates. If you have a more advanced request for professional services (e.g. consulting, engineering or software development) we are able to provide advanced technical support for an hourly fee.
Note that the HydroGeoSphere workflow relies on supporting software packages . If your workflow involves partner software such as AlgoMesh or the HydroGeoSphere Interface within GMS, support for those tools is provided directly by their respective developers. If you're unsure who to contact, feel free to reach out to Aquanty first.
AlgoMesh support: click here
GMS / Aquaveo interface support: click here
Tecplot support: click here
If you have a technical support request or software development suggestion regarding HydroGeoSphere please fill out the form below, or contact us at support@aquanty.com.
Join the User Community
The HGS User Community is a user driven forum where hundreds of HGS users help each other with model setup, best practices, and general questions. It’s also the best source of information for new users to get up to speed. If you would like to join the HGS Community please click the button to join the group on LinkedIn.
Training and Tutorials
To provide all new users of HydroGeoSphere with a variety of training materials to help you understand how HydroGeoSphere works and how you can apply it to your own projects.
If you’re just starting out with HydroGeoSphere we recommend starting a free software trial, attending one of our free training sessions, and reviewing the comprehensive Intro to HGS tutorial.